Comments on: SharePoint: How Can Companies Kill the Things that Kill Productivity? – Part 1: Doing the Same Thing Over and Over http://www.endusersharepoint.com/2010/06/17/sharepoint-how-can-companies-kill-the-things-that-kill-productivity-part-1-doing-the-same-thing-over-and-over/ No GeekSpeak on SharePoint 2007 WSS and MOSS Tue, 26 Apr 2011 13:41:59 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: JayGolden http://www.endusersharepoint.com/2010/06/17/sharepoint-how-can-companies-kill-the-things-that-kill-productivity-part-1-doing-the-same-thing-over-and-over/comment-page-1/#comment-75507 JayGolden Fri, 18 Jun 2010 13:27:17 +0000 http://www.endusersharepoint.com/?p=8617#comment-75507 This is a great artical. I like how you think. Too often businesses reach for the stars and get overwhelmed. I've seen that small steps are often a better approach. "You don’t have to study everyone. A small cross-section of users is sufficient to surface the non-value add work that everyone has to do in order to complete their work. There are other (and certainly more sophisticated) process improvement methodologies out there. But the point here is not to re-engineer your business processes " Cheers..! This is a great artical. I like how you think. Too often businesses reach for the stars and get overwhelmed. I’ve seen that small steps are often a better approach.

“You don’t have to study everyone. A small cross-section of users is sufficient to surface the non-value add work that everyone has to do in order to complete their work. There are other (and certainly more sophisticated) process improvement methodologies out there. But the point here is not to re-engineer your business processes ”

Cheers..!

]]> By: Kerri http://www.endusersharepoint.com/2010/06/17/sharepoint-how-can-companies-kill-the-things-that-kill-productivity-part-1-doing-the-same-thing-over-and-over/comment-page-1/#comment-75340 Kerri Thu, 17 Jun 2010 20:22:06 +0000 http://www.endusersharepoint.com/?p=8617#comment-75340 I have a great example of this same concept that we just implemented. Our scheduling department was placing a phone call each time a same day/next day appointment was changed/cancelled to notify the main desk. This occurred upwards of about 10 times per day. When the main desk receptionists were busy, this meant that the phone calls were being placed on hold, ultimately tying up the scheduling departments ability to answer other calls. We created a simple list that captured the information being reported to the main desk receptionists and sent the item on basic out-of-the-box 'Send Feedback' workflow. The main desk could respond with a simple click of Send Feedback and one response dropped the item from the task list. That task list was displayed so that scheduling staff could watch if it appeared that the main desk wasn't seeing the cacellation after a length of time, then a phone call was needed. So far, no additional phone calls have been required. The process was so well recieved that another department has come to us asking to help them implement the same thing. I love it when it works out that way! I have a great example of this same concept that we just implemented. Our scheduling department was placing a phone call each time a same day/next day appointment was changed/cancelled to notify the main desk. This occurred upwards of about 10 times per day. When the main desk receptionists were busy, this meant that the phone calls were being placed on hold, ultimately tying up the scheduling departments ability to answer other calls. We created a simple list that captured the information being reported to the main desk receptionists and sent the item on basic out-of-the-box ‘Send Feedback’ workflow. The main desk could respond with a simple click of Send Feedback and one response dropped the item from the task list. That task list was displayed so that scheduling staff could watch if it appeared that the main desk wasn’t seeing the cacellation after a length of time, then a phone call was needed. So far, no additional phone calls have been required. The process was so well recieved that another department has come to us asking to help them implement the same thing. I love it when it works out that way!

]]> By: George W http://www.endusersharepoint.com/2010/06/17/sharepoint-how-can-companies-kill-the-things-that-kill-productivity-part-1-doing-the-same-thing-over-and-over/comment-page-1/#comment-75333 George W Thu, 17 Jun 2010 19:05:43 +0000 http://www.endusersharepoint.com/?p=8617#comment-75333 A great read. Thanks for taking the time to contribute this series. A great read. Thanks for taking the time to contribute this series.

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