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Stump the Panel » SharePoint Workflow for All Users

1. 

   jlschu1
   Member

   My team has set up a basic knowledgebase in Sharepoint that collects a variety of article items for our Helpdesk team. We have enabled content approval so the submitted items will go into a pending queue until the list admin approves. Once approved we are interested in automating an email to go out alerting the helpdesk team a new item has been added to the KB list. I was thinking I could enable alerts for the team, however it seems the Content Approval and Alerts have no relationship or not dependent on each other. Because when I submitted a new item an alert was sent out to everyone even though the item is pending. I want the alert to be set up to where, when the item is approved the alert is sent out to everyone. Is this possible? Am I missing a setting? We are using basic SP features. I am on Moss 2007.

   thanks!

   Posted 1 month ago #
2. 

   EndUserSharePoint
   Key Master

   Jen - Since you're using Moss, there is an 'Approval' workflow built in. Try using that instead of the alerts. If will give you much more control over the approval process and email notifications.

   Posted 1 month ago #
3. 

   jlschu1
   Member

   I dont see an option in the SP approval workflow to send out an alert to others when a new approved item is added. We are reviewing Nintex Workflows for additional workflow options.

   Posted 1 month ago #
4. 

   eric
   Moderator

   The workflow will send an email to the approvers sharepoint group to take action.

   Posted 1 month ago #
5. 

   bobmcl
   Member

   I have a similar issue to the original poster and I don't think workflow is going to work for me.

   I have a blog where I create posts in "Pending" status and then approve them when I want them to "go live". I have a weekly summary alert set up for my end users. The problem is that their weekly summary includes the unapproved "Pending" items. Is there any way to only alert on approved items?

   Thanks,

   Bob

   Posted 1 month ago #
6. 

   jlschu1
   Member

   Since there is not connection to Content Approval and Alert Me - is it possible to hide or disable the "Alert Me" option from the the list?

   Posted 1 month ago #
7. 

   candyro
   Member

   I think I have the same problem with Alerts not going out to item creators when the "approver" approves/rejects or otherwise modifies their item on a custom list. Is the recommendation to turn off Content Approval in the list Versioning Settings and add the Approval Workflow from the list Workflow Settings? Has anyone tried this and found that Alerts work successfully - specifically, do item creators receive alerts if someone approves/edits their item? Thanks.

   Posted 1 week ago #
8. 

   laura67
   Moderator

   This is something that can be done using SharePoint Designer workflows. Create a new workflow on the list, and make it trigger "on change".
   Condition: If content approval is equal to approved
   Action: Send an email

   Laura Rogers
   (if you'd like to learn how to do this in a hands-on environment, sign up for one of my workflow workshops on this site)
   http://www.eventbrite.com/org/79226732

   Posted 1 week ago #
9. 

   candyro
   Member

   Thanks - unfortunately, still trying to get permission to use SPD.

   Posted 1 week ago #

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