Stump the Panel

SharePoint QA

Stump the Panel » Site Managers and Site Collection Managers

1. 

   gridhead
   Member

   My problem - I have created several alerts on various lists within our site collection using an active directory security groups as the recipient, all of the members of the relevant groups receive their "an Alert has been created" message but some groups do not then receive any of the appropriate alerts on the creation of new items in the lists. I can see no difference in the active directory set up of the groups that get the alerts to those that don't. Using SharePointManager I can see the alerts have been created but cannot see why the alerts are failing to fire for some groups.

   My Query - What's the best way to step through or track the alert firing process?

   TIA

   Posted 5 months ago #
2. 

   AutoSponge
   Administrator

   I'd start at the other end. Check the spam folder(s) of the target. Check the exchange/mail server and any filters for trapped messages. That's a common issue.

   If none of that helps, open up a packet capture tool on the server during "down time" and try to generate some alerts. You should see the SMTP traffic going out to the mail server--if you don't see that, you might have an issue actually generating the alerts.

   Posted 5 months ago #
3. 

   eric
   Moderator

   We had something similar happen recently, new alert signups were received but subsequent alerts we're not. We found that windows updates had downloaded at some point in time and were starting to gum up the services on the web server.

   After rebooting, alerts were firing again.

   Posted 4 months ago #
4. 

   gridhead
   Member

   Thanks for the response but I think I have found the answer. Some of the active directory groups were not explicitly part of any sharepoint group for the site collection. This seems to allow the creation of the alert and the members of the team all get the "An alert for 'XXX Team's Calendar' has been created" email but the subsequent action which should trigger the alert does not seem to fire, I guess Sharepoint cannot work out what permissions the members of the AD group have for the list as they are not explicitly included in any sharepoint group so it does nothing. I have added all of my relevant AD groups to the restricted readers sharepoint group and the alerts seem to work.

   Thanks

   Posted 4 months ago #
5. 

   idosp
   Member

   If I read you correctly gridhead you
   • Created a SharePoint group at the top level of the site collection
   • You gave this group Restricted Read access
   • You entered into this SharePoint group an active directory [such as yada-xx\allbikeriders]
   • You then were able to put the yada-xx\allbikeriders into an alert on a sub-site
   • AND they did receive alerts

   I tried that today and we got no error messages but the alerts did not work either. Perhaps I got the action steps incorrect.

   Can you (or anyone else) advise?

   Posted 3 months ago #

RSS feed for this topic

Reply

You must log in to post.