I was listening to someone recount a business process the other day, (you know, the sequence of actions that result in providing value to the customer,) and something they said made me stop and ask them to repeat themselves.

The cache of Relevant Information that you’re accumulating in your SharePoint environment must be able to be used by the variety of team members in a myriad of forms – starting with a desktop browser and printed on a piece of paper.

Flash forward to SharePoint, a synchronous communication tool, that relies on a consistent and navigable HTTP connection between client and server. Connections that are poor, unreliable or inconsistent create negative perceptions with users that are very difficult overcome