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Wednesday, December 9, 2009

Twitter and SharePoint – An Immediate Support System

2009-12-09-TwitterI was watching the twitter flow this morning and @rharbridge pointed to a solution that will stop IE8 from prompting people when using SharePoint.

 

From @rharbridge: “Showed more people today how to get around IE prompting when working with SharePoint: http://is.gd/5gWa2 {Useful tip not well known?}”

Dan Usher, @usher, immedately got back to him with this set of responses: “@rharbridge so that tip actually breaks Exchange 2010 OWA integration with IE, so you may not want to recommend that… (@janishall)”. “If you disable the XMLHTTP setting within IE, you’ll start getting quite a few pop up errors when using OWA2010. Not so much fun.”

From @rharbridge: “@usher Thanks for the info man. I just followed up with the people I have shown that too only 2 more to go… hah”

People ask why I’m on twitter. Perfect case in point. The SharePoint Community can moderate and monitor itself with immedate feedback. Thanks to all involved in that exchange.

 

Please Join the Discussion

2 Responses to “Twitter and SharePoint – An Immediate Support System”
  1. Completely true.

    One thing that really helps if anyone out there is having trouble using twitter or getting started with it is using the great twitter applications (no one really uses the web interface).

    I personally use mixero as it works well for my needs: http://www.mixero.com/ and works much better than tweetdeck for me.

    One more point: If you want any help with getting this stuff going feel free to give me a shout – can probably make time to do a quick screen sharing session even if it’s a 1 on 1 one :)

    Take care,
    Richard

  2. Chris Quick says:

    Mark,

    I can’t list the number of times I’ve presented a problem or solution on Twitter and received a response fairly quickly — not just in the SharePoint community. I see more companies using Twitter for support as well. I reported a problem with my DSL and received a response from my DSL provider in a matter of hours.

    More companies need to begin taking advantage of twitter for customer support. I think the biggest initial barrier to overcome on twitter is feeling limited by 140 characters. However, once you learn how to use hashes, mentions and retweets you see a whole new world of options become available.

    I agree with Richard, finding a Twitter client that works for you is critical to using the platform effectively. I recommend TweetDeck or HootSuite as I have absolutely enjoyed both of those applications. TweetDeck runs on my laptop almost all day long. HootSuite helps me track the subjects I’m most interested in using twitter. I have multiple tabs for each subject area of interest.

    Chris Quick


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